At DGTZone.com, we strive to ensure a smooth and satisfying shopping experience for all our customers. Since we sell digital products (such as PC games, movies, software, web templates, graphic designs, and learning tutorials), we have a specific returns and refund policy in place. Please take a moment to read our policy below.

1. No Refunds for Digital Products
   Due to the nature of digital products, we do not offer refunds once a product has been purchased and the download link has been provided. Once a digital product is delivered (either via email or your account), it cannot be “returned” in the traditional sense, which is why we cannot offer refunds.
2. Exceptions to the No Refund Policy
   While our general policy is no refunds, we understand that sometimes technical issues may arise. In the following situations, we may offer a refund or replacement:

Incorrect Product: If you receive the wrong product or a product that doesn’t match the description, please contact us within 7 days of your purchase. We will provide a replacement or refund based on your preference.
Corrupted Files: If you experience issues with downloading or accessing a corrupted file, please reach out to our support team. We will verify the issue and provide you with a working download link or refund if necessary.

3. How to Request a Refund or Replacement
   If you believe you are eligible for a refund or replacement, please contact our customer support team within 7 days of your purchase. When contacting us, please provide the following details:

Your order number and purchase email.
A description of the issue (e.g., incorrect product, download issues, etc.).
Any error messages or additional details to help us resolve the issue.

4. Technical Issues and Support
   If you experience technical difficulties, such as problems downloading your product, accessing files, or any other issues, please contact us right away. We are committed to resolving any technical problems promptly and will assist you in downloading or accessing your purchased product.
5. Exchanges
   We do not offer exchanges for digital products, as each product is a unique file and cannot be “swapped” once downloaded. If you are unsure about a product before purchasing, we encourage you to review its description and check for system requirements, compatibility, or demo versions (if available).
6. General Conditions
   All refund requests must be submitted within 7 days of the purchase date.
   After 7 days, we cannot accept any refund or replacement requests due to the nature of digital products.
   Once a refund has been processed, you will lose access to the product(s) in question.
7. Customer Support
   If you have any questions or need assistance with your purchase, please feel free to contact our customer support team:

Email: [Your Contact Email Address]
Phone: [Your Contact Phone Number]